Your agency stays client-facing
The relationship stays with your agency. No unsolicited client contact or solicitation.
Keep your clients. Get difficult technical issues handled.
When a client site breaks or a server issue holds up delivery, get specialist help behind your agency. Your team remains the client's point of contact throughout the escalation.
Up to 90 minutes. No card or retainer required.
Specialist backup without losing the client relationship.
Get the technical issue worked on
Specialist investigation and relevant remediation, not another checklist for your team to work through.
Pay per incident
No required monthly retainer or long-term commitment. Bring in specialist help only when a client issue needs it.
Updates you can pass to your client
A clear account of the work and result, ready for your team to communicate under its own brand.
Problems worth escalating
CMS and application failures
WordPress, Joomla and other CMS failures, plugin conflicts, broken updates, PHP-FPM exhaustion and difficult application errors.
Linux and hosting infrastructure
High server load, memory pressure, disk issues, service outages and hosting configuration failures.
DNS, email and SSL
Broken domain routing, certificate failures, rejected email, authentication problems and migration cutover issues.
Migrations and compromised websites
Broken transfers, database problems, malware infections, malicious redirects and persistent access issues.
Try a real escalation at no charge.
The first issue includes up to 90 minutes of investigation and safe remediation where feasible, with no card required. Any additional work is agreed separately before charges apply.
Up to 90 minutes
Technical investigation and a safe fix where feasible within the allotted time.
No obligation to continue
Additional work is scoped and agreed before any payment is required.
No required retainer
After the trial escalation, pay only for the individual incidents you choose to send.
Your workflow stays yours
Send the escalation
Share the symptoms, affected systems and relevant technical context.
The technical work gets underway
Specialist attention on the affected CMS, hosting service or server, with relevant work carried out within the agreed scope.
Keep your client informed
The actions and outcome are recorded for your team. Your agency remains the client's point of contact.